Shipping Policy

Thank you for choosing Doll Worldwide. We are committed to providing you with a seamless shopping experience, including efficient and transparent shipping. Please take a moment to review our Shipping Policy to understand how shipping costs are calculated and the terms associated with our shipping services.

1. Free Shipping

We are pleased to offer free shipping on all orders within [Your Country] as part of our commitment to delivering value to our customers. Please note that certain remote areas may be excluded from this offer. You will be notified of any shipping fees associated with such areas during the checkout process.

2. Pricing Structure

Our product prices include two components: the cost of the product itself and the cost of shipping. This comprehensive pricing approach allows us to provide clear and upfront information to our customers. You will see the breakdown of these costs during the checkout process, ensuring transparency in our pricing.

3. Shipping Cost Calculation

The shipping cost is determined by two main factors: the weight of the product and the delivery destination.

• Product Weight: Heavier products may incur higher shipping costs due to increased handling and transportation expenses.
• Delivery Destination: The shipping cost may vary depending on the geographical location of the delivery address. Different regions or countries may have varying shipping rates.

Please note that any additional charges, such as customs duties, taxes, or import fees, imposed by the destination country are the responsibility of the customer and are not included in the shipping cost.

4. Estimated Delivery Time

We offer expedited shipping options based on the location of our inventory:

US Local Inventory: Orders from our US local inventory typically enjoy expedited delivery within 3 to 5 business days after order confirmation, catering to domestic customers in the US.

EU Local Inventory: Orders from our EU local inventory generally experience expedited delivery within 5 to 7 business days after order confirmation, benefiting customers in European countries.

For products originating from our manufacturing country, the delivery timeframe may vary. Orders typically range from 10 to 20 business days after order confirmation. This timeframe accounts for international transportation, customs clearance, and geographical distance.

Processing Time Before Shipping

• Local Stock (Non-Customized): Orders from our local stock, which do not require customization, are ready for shipping immediately.
• Customized Orders: For orders that need customization, a processing time is necessary before shipping. The processing time varies, taking into account the complexity of the customization. On average, processing times range from 1 to 5 business days.

Additionally, if your order involves more intricate customization, please allow an additional 3 to 5 days for production. After production, we will send you a video showcasing the final product to ensure your satisfaction before we proceed with shipping.

Remote Area Deliveries

At Doll Worldwide, we strive to ensure a smooth and efficient delivery experience for all our customers. However, please be aware that certain remote areas may experience longer delivery times due to logistical challenges. These remote areas might include islands or other regions that are difficult to access through standard shipping routes.

For orders delivered to remote areas, an additional 5 to 20 business days may be required beyond the standard delivery time frames mentioned in our Delivery Time Guidance. This extra time allows us to navigate the unique logistical demands of such locations.

Please note that while we make every effort to reach as many destinations as possible, there might be remote areas that are simply not serviceable due to geographical constraints.

We recommend that customers in potentially remote areas contact our customer support team or refer to the list of non-serviceable areas provided by our shipping partners to ensure clarity regarding delivery possibilities.

To determine if your delivery address falls within a remote area, we provide a convenient tool for you to check eligibility. Please use the remote area query tool provided at https://www.trackingmore.com/remote-area to verify whether your location is considered a remote area.

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5. Force Majeure Circumstances

The estimated delivery time will be provided to you during the checkout process based on your delivery address and shipping option. While we make every effort to ensure timely deliveries, please be aware that unforeseen circumstances, such as weather conditions or customs delays, may affect delivery times.

At Doll Worldwide, we are dedicated to delivering your orders promptly and efficiently. However, there are circumstances beyond our control that may impact the delivery process. These circumstances, commonly referred to as “force majeure” events, are unforeseeable and unavoidable events that can cause delays or disruptions to deliveries. Such events may include but are not limited to natural disasters, political instability, labor strikes, and transportation disruptions.

In the event of force majeure circumstances, we will make every effort to minimize any potential impact on your order’s delivery time. We appreciate your understanding and patience as we work diligently to navigate these exceptional situations.

Should you have any concerns or inquiries related to force majeure events and their potential effects on your order, please don’t hesitate to reach out to our customer support team. We are here to assist you with any information you may need.

6. Order Tracking

We provide order tracking information to allow you to monitor the status of your shipment. Once your order is dispatched, you will receive an email with tracking details.

7. Shipping Restrictions

Due to legal, regulatory, or logistical reasons, there may be certain countries or regions that we are unable to deliver to. Our shipping partners, such as UPS, FedEx, and DHL, may not have direct and easy access to some locations. We apologize for any inconvenience this may cause and appreciate your understanding.

List Of Countries We Ship

United States, United Kingdom, Canada, Germany, Sweden, France, Italy, Spain, Australia, Netherlands, Poland, Finland, Denmark, Switzerland, Canada, South Africa, Estonia, Iceland, Ireland, New Zealand, Albania, Andorra, Angola, Antigua & Deps, Armenia, Austria, Russian Federation, Romania,  Bahamas , Barbados, Belgium, Estonia, Greece, Belize, Benin, Bhutan, Bosnia Herzegovina, Botswana, Brunei, Bulgaria, Burkina, Burundi, Cambodia, Cameroon, Cape Verde, Central African Rep, Chad, China, Comoros, Costa Rica, Croatia, Cuba, Cyprus, Czech Republic, Djibouti, Dominica, Dominican Republic, East Timor, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Fiji, Finland, Gabon, Gambia, Georgia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Honduras, Hungary, Ireland, Israel, Ivory Coast, Jamaica, Japan, Kenya, Kiribati,, Korea South, Kosovo, Kyrgyzstan, Laos, Latvia, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi, Mali, Malta, Marshall Islands, Mauritania, Mauritius , Micronesia, Moldova, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Nicaragua, Niger, Nigeria, Norway, Palau, Panama, Papua New Guinea, Portugal, Rwanda, St Kitts & Nevis, St Lucia, Saint Vincent & the Grenadines, Samoa, San Marino, Sao Tome & Principe, Senegal, Serbia, Seychelles, Sierra Leone, Slovakia, Slovenia, Solomon Islands, South Sudan, Sri Lanka, Sudan, Swaziland, Taiwan, Tanzania, Togo, Tonga, Turkmenistan, Tuvalu, Uganda, Ukraine, Vanuatu, Vatican City, Zambia, Zimbabwe

List Of Countries We Do Not Ship

India, Indonesia, Maldives, Mexico, Algeria, Azerbaijan, Bahrain, Bangladesh, Egypt, Iran, Iraq, Jordan, Kazakhstan, Kuwait, Lebanon, Libya, Pakistan, Oman, Palestine, Qatar, Saudi Arabia, Somali, Syria, Tajikistan, Tunisia, Uzbekistan, Yemen, Vietnam

8. Customs Duties and Taxes

For specific countries, including the USA, Canada, and Europe, we offer a convenient option to pre-pay VAT and import taxes. This service ensures a hassle-free experience by eliminating the need for you to manage customs procedures. On the other hand, countries such as Japan, Australia, and New Zealand may require import taxes upon delivery. Typically, these countries might request documentation like proof of payment or an invoice.

To facilitate this process:

• You can present your confirmation email or PayPal invoice as proof of payment.
• If you encounter any challenges, please feel free to reach out to us for assistance. We are here to help streamline the customs clearance.

Considering potential customs-related issues:

For Orders to Australia (AU) and United Kingdom (UK): To minimize any potential customs complications, we recommend placing orders for products measuring above 140cm (including 140cm). This precautionary measure helps prevent any potential delays or issues at customs.

We understand that customs procedures can vary by location, and we strive to provide the necessary support to ensure that your order arrives smoothly and without unnecessary complications.

For any inquiries regarding customs duties, taxes, or the clearance process, please don’t hesitate to contact our customer support team at dollworldwide@gmail.com.

For any inquiries or assistance related to shipping, please contact our customer service team at dollworldwideteam@gmail.com.

9. What if you’re out when your order arrives?

If you’re out when your package is delivered, your mail person or courier will leave a card scheduling another delivery attempt or telling you where you to pick up your discreetly packaged order

If your parcel is taken to the nearest courier service place, you can collect it or arrange for it to be redelivered.

10. How discreet is the sex doll shipping?

When you purchase a sex doll, maybe a neighbor or delivery man knows, but here at ES DOLL, we offer 100% discreet sex doll shipping! Dolls are shipped directly from our local warehouse or factory, in a large unmarked box via UPS, FedEx, or DHL at our discretion. The doll will be packed in a plain carton box. There is no identifying, no label information outside the box to know what’s in it.

11. Damaged Goods or Packaging

When the box arrives, you have to evaluate each item to see whether there is any damage. If you see that the product box is damaged, take a photo or video to file a claim with the shipping carrier. If the doll is damaged during shipping, we may require your assistance in filing a claim with the shipping company. If you find any damage or missing parts of the doll, please contact us in 48hrs by sending pictures or videos to info@sexymalena.com and we will find the best solution for you ASAP.

12. Order Cancellation & Return

Most of our products are customized to customers’ requirements.  Order can be canceled with the first 24 hours, but a transaction fee will be charged:

Within 24 Hours	100% Refund
After 24 Hours and Before Manufacturing is Completed	20-50% Refund Based on the Manufacturing Process
After Manufacturing is Completed	No Refund